services

four disciplines, one person accountable for the result.

most launches break in the seams between teams. i run crm, ecommerce, project management and development as one system, so the strategy you were sold is the strategy that ships.

01 practice areas

see the results →
journeys

lifecycle & crm platforms

the core practice. welcome, winback, birthday and abandonment journeys designed around how your audience actually behaves, plus the unglamorous work that makes them land: deliverability, ip and domain warmup, campaign QA, and clean platform migrations.

deliverables journey architecture segmentation model deliverability audit esp migration
revenue

ecommerce & retention

shopify and magento storefronts, subscription programs and rewards that turn a one-time buyer into a repeat customer. pricing, merchandising and post-purchase flows treated as one system, not three departments.

deliverables retention roadmap subscription setup post-purchase flows rewards program
delivery

project & release management

album drops, product launches and merch lines, run end to end. i keep the timelines, vendors, assets and channels moving in sync so every piece lands on schedule and on brand.

deliverables release timeline merchandising plan vendor & asset coordination launch QA
build

web development

landing pages, storefronts and email template systems in shopify, webflow and custom stacks. i hand-code HTML and CSS, so the templates render everywhere, including the inboxes that break everyone else's.

deliverables landing pages email template library storefront build render QA

02 tools & platforms

daily drivers, not logos
Klaviyoesp · ecommerce crm
Brazecrm · push · in-app
HubSpotb2b crm · automation
Laylosms · dm marketing
Shopifyecommerce
Magentoecommerce
Webflowweb build
Meta & Google Adspaid media
Google Suitega4 · search console · workflows
Web Developmenthtml · css · js · json · liquid
Adobe Suitephotoshop · illustrator · premiere · indesign
Claude Code & OpenAI Codexai tools · workflows
how engagements work

audit → build → run → scale.

every project opens with a two-week audit of your list, platform and flows. from there it's a fixed-scope build, an ongoing retainer, or both. everything gets documented, so your team can run it or i can keep running it with mine.

start with an audit
© 2026 ty wright · crm · lifecycle · ecommerce · founder of think massive ty.c.wright@gmail.com